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Frequently Asked Questions

This page is not up to date since the release of version 7.1 but much of it is still appropriate and some things are specific to version 7.1

Known issues with Windows Vista and/or Windows 7

  1. Wellness Profile has stopped working. Windows is searching for a solution.

About the Wellness Profile:

  1. What is the Wellness Profile?

  2. How is it used?

  3. What is required of the client?

  4. What is required of the person providing the Wellness Profile?

  5. What is the origin of the program?

  6. How much does the program cost?

  7. How to order the Wellness Profile program?

  8. Support.

  9. About the creator of the program.
  10. How do I determine my version?

Why is...? or How do I...?

  1. Why doesn't Calcium appear as a recommended supplement?

  2. Why are there only 29 categories in the Summary, but there are many more numbered paragraphs in the Analysis?

  3. Can I email the result to a client?

  4. How do I automatically attach my Registration Form or the Questionnaire when I send emails with AOL?

  5. Can I put the program on multiple computers?

  6. How do I email an error log?

  7. If installing program on another computer, how do I Re-Register the program?

  8. How do I bring the Company Info, Registration, and saved records over to a new computer?

  9. How do I backup my data?

  10. I can't eMail the Registration Form.  What do I do?

  11. Sherrie Attila "Manual"


 

About the Wellness Profile:


1.  What is the Wellness Profile?

It is a computer program designed to look at how a person feels and determine from statistical studies what supplements may be of benefit to the individual.  How a person feels is often an indicator of something that is not working at its best.  This happens to everyone, but if it something that is frequent or severe, it may be a good idea to figure out what to do about it before it becomes a full blown disease or something more serious. 

People are often asking, "What should I take for ...?"  Whether you know the answer or not, this program can help. If you don't know the answer, the program provides an answer. If you know the answer, it lends credibility to what you say.

The program is based on statistical studies of how people feel and what they did to feel better. Additionally, certain nutrients and/or herbs have been scientifically show to enhance a person's health and are recommended by the medical profession and government under certain situations. The program asks questions of the client to determine if these situations apply.

<< More Info >>

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2.  How is it used?

The client completes a questionnaire and returns it to you.  The questionnaire can be emailed from the program to the client.  It can be printed and snail mailed to the client.  Or it can be printed and handed to them if they happen to be in your office.  You type the data from the questionnaire into the program and print the results.  The easy part is done.  Now you have to take the data and work up a program for them.  This the computer doesn’t due because the computer doesn’t know about the willingness of the client to take pills, the financial condition of the client, nor the degree of desire of the client to improve their health and make changes in their lifestyle.  Contained within the program are extensive instructions on how to work up a program for the client.  If all goes well, you have a customer for life and maybe a business builder.

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3.  What is required of the client?

All the client has to do is follow the directions on completing the questionnaire and return it to you.  There is no requirement that they use any products or make any attempt to improve their health.  Hopefully they will though, or why would they do the questionnaire in the first place.

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4.  What is required of the person providing the Wellness Profile?

  1. Find out what the client wants.  Do they want to improve their health or do they just want to talk about it? 

  2. Take the data from the questionnaire and input it into the program. 

  3. Work up a supplement plan for the client.

  4. Follow-up with the client as you take them through the 4 Phases (Cleansing, Foundation, Anti-Oxidants, Special Programs) of supplementation.  Make sure they are taking things correctly.  Be concerned about their problems and offer assistance and advice.

  5. Follow-up, Follow-up, Follow-up.

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5.  What is the origin of the program?

The material within the program is based on a book (Nutritional Symptomatology) by Dr. Lee Coyne of Canada.  The basic part of the program remains unchanged from his book.  However, alterations have been made as new product formulations have come about, and there have been numerous additions to the program as new products have become available.

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6.  How much does the program cost?

Click Here

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7.  How to order the Wellness Profile program?

Click Here

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8.  Support.

Telephone and email support is free to those who purchased the Support Module for issues with the Wellness Profile programPlease try to find the solution in the Help files before calling or sending email.  This does not mean spend hours attempting to solve a problem, but it is a request that you make at least one or two attempts to find the solution in the Help Index or Help Contents.

 

For help with other programs or with Windows the fee is:

 

$25 per 15 minutes, billed in 15 minute increments.  Once it is determined that the support falls into the fee based category you will be asked to provide a credit card.   If you want to know what the total fee will be, be sure to ask at the end of the call.

 

Examples of fee based support: 

·    How to copy and paste. 

·    How to send attachments. 

·    How to move, find, of rename files.

·    Etc.

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9.  About the creator of the program.

My name is Lowell Dietz.  My wife, Linda, and I are Key Coordinators and have been in Shaklee for 34+ years.  We are often recognized for high PV (10,000+).  We attribute our high PV in part to the Wellness Profile program.  But, of course, I would say that.  I sell the program.

 

I have no professional programming experience.  The program came about in 1993 because it took about 45-60 minutes to complete a profile on a client when done by hand.  I said to myself: This could be accomplished a lot quicker by a computer.  So, I bought a book on computer programming, read it, and wrote a program for us to use.  That’s all I thought would become of it.  However, it wasn’t long before our business builders and a few friends saw it and wanted one.  I was giving them away.  But like so many things in Shaklee; word gets around.  Soon total strangers were asking if they could have one.  This required that I learn to be a better programmer, since the initial program was not of acceptable quality, nor did it conform to programming conventions.  I read more books.  Then along came Windows95.  I read even more programming books.  And so on.  I’m still not a professional programmer.  The program still has flaws…but it works.  At least it works for most people.  There are a few people who have had problems that I haven’t been able to resolve.  It is beyond my programming capabilities to figure why the same program will work on one person’s computer and not on another.  Fortunately these cases are very infrequent.  Sometimes I have to tell people of alternate (and usually less convenient) ways of doing things.  If it won’t work at all, I offer a money back guarantee.  For that matter I offer a money back guarantee for any reason if the program isn’t registered.

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11.  How do I determine my version?

Click Here

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Why is...? or How do I...?


12.  Q.     Why doesn't Calcium appear as a recommended supplement?

A.       Apparently some people think calcium should appear as a recommended supplement more than the researchers who developed the program.  Who's to say who is correct.  Use your discretion.   A score of 5 or greater in Group 6 or a score of 7 or greater in Group 29 will trigger Calcium.

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13.  Q.     Why are there only 29 categories in the Summary, but there are many more numbered paragraphs in the Analysis?

A.       In the original studies that were done to develop this program the results were divide into 29 categories of Vitamins, Minerals, or Body Organs.  Since then there have been no new Vitamins, Minerals, or Body Organs discovered.  However, there are a number of nutrients not classified as Vitamins or Minerals (such as herbs or essential fatty acids, etc.) that have been shown to be beneficial under certain circumstances.  These don't fit into any of the Summary Categories, but can still be of benefit to an individual.

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14.  Q.     Can I email the results to a client?

 

A.       Yes. This became possible with version 7.

 

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15.  Q.    How do I automatically attach my Registration Form or the Questionnaire when I send emails with AOL?

A.      I don't believe this is an issue since the release of version 7. But just in case the old answer is still below..

      In order for Wellness Profile to be able to automatically attach files to an AOL 7.0 or susequent email, AOL email must be configured as your default MAPI mail software. Follow the steps below to make AOL your default MAPI email software.

  1. Sign on to AOL
  2. Click on the "Keyword" or "AOL Keyword" button
  3. A window will appear. Type in the word Preferences and click on the Go button.
  4. You will see another window appear with a number of preferences that you may set.
  5. Click on the word Associations to select AOL as your preferred application for web browsing, email, and newsgroups.
  6. Another window will appear asking you to confirm your selection. Click on the OK button.
  7. Wellness Profile will now be able to automatically attach files to your email messages.

You will need to restart your computer for these changes to take effect.

AOL version 4, 5, and 6 do not support this function. Therefore, Wellness Profile can not automatically attach files to your emails. Instead, you may have Wellness Profile prepare your files for emailing and manually attach them yourself.

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16.  Q.    Can I put the program on multiple computers?

 

A.      There is no limit to the number of computers you can put the program on.  Install the program with your original CD or downloaded file.  See item 19 for information on copying your records from one computer to another.

The only requirement is that the name of the individual owning the program must not change. 

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17.  Q.    How do I email an error log?

 

A.       With the release of version 7 the program automatically askes if you want to send an error report.

 

      Prior to Version 7:

      Only send an error log if you have been asked to send on.  If asked, follow these steps.

       

        Method 1:

  1. Open the Wellness Profile program to the Data Entry window.
  2. Select About Wellness Profile from the Help menu.
  3. In the text field at the bottom of the window type "ErrorLog" (without the quotation marks).  This not case sensitive.
  4. Click the OK button.
  5. An email window will appear.  Send the email.

        Method 2:

  1. Send an email to .
  2. Attach the file <ErrWLP.log> located in the same folder as your program

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18.  Q.    If installing program on another computer, how do I Re-Register the program?

 

A.         Just fill in the fields in the Company Info window with appropriate information as you would like it to appear on printed Wellness Profile documents, click on the Save Company Info button, and click on the Email Registration Form button.

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19.  Q.    How do I bring the Company Info, Registration, and saved records over to a new computer?

 

A.         In your old computer there is file titled <WLP300.mdb>.  It resides in the same folder as your program and contains all you old records, your Company Info, and your Registration Number.  Copy the file from you old computer, and transfer it to your new computer into the same folder containing your program.  Replace the existing file with the same name.

 

       All the record you have saved and your Company Info are contained in the file <WLP300.mdb>.  If you copy this file to the other computers, your Company Info and Registration Number will remain the same.  However, if you don't copy this file and choose instead to type in new Company Info the Registration Number may not work.  The Registration Number is based on what is in the Company Info fields.  Therefore, even the slightest difference could invalidate your Registration Number.  This is not a problem.  Just email another Registration Form to get a new number.

 

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20.  Q.     How do I backup my data?

A.         With newer version the process is easy.  Click on the File menu > Utilities > Backup.  Some versions have an error in the backup utility.  To fix this click here.

       With older version that do not have Utilities under the File menu, it is necessary to navigate (in My Computer, Windows Explorer, or the Windows Search engine) to the folder containing the program, locate the file <WLP300.mdb> and make a copy of it, and then paste it into a folder for Backup files.

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21.  Q.     I can't eMail the Registration Form.  What do I do?

A.         When you click on the eMail button on the Company Info window, you should get a Warning message about the money back guarantee.  Click on the OK button.  You should then get a Warning message about this feature not working for some email programs.  Click on the Help button.  This will bring up another message with 2 alternate methods of sending the Registration Form.

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Known issues with Windows Vista and/or Windows 7 and probably Windows 8.

 

1.  Q.     Wellness Profile has stopped working. Windows is searching for a solution.

A.       I don't have a Windows Vista or Windows 7 or 8 computer so what I recall is written below. It may not be entirely accurate.

    1. Go to the actual program file that should be located in the Program Files folder and find the Wellness Profile 7.1.... folder.
    2. Within that folder should be the Wellness Profile.exe file.
    3. Right click on it, then click Properties.
    4. Click on the Compatibility tab.
    5. Check the box to run in XP mode.

That should do it. The program should then work.

If you have any problems, let me know.